Let's Talk About Customer Experience
Providing value to clients isn’t only important to make the sale. It’s crucial to continue this experience throughout your relationship. Otherwise, you’re at risk of losing your client.
An effective onboarding process sets the tone and expectations for your relationship. Using these simple steps, you can ensure that your client never feels buyer's remorse. In addition, you can keep the lines of communication open so you’re more likely to retain that client. With the right technology, both can be automated.
Cross-selling is the most obvious touchpoint an advisor or agent makes with his or her clients. However, the way you do it is critical. Regularly identify and review cross-sell opportunities so you’re always providing value to clients.
Consistently reporting on and analyzing your clients is key to a long relationship. Using tools like AgencyBloc’s Dashboard Analytics and Custom Reporting make it easy and quick to analyze data.
So, how can you make sure you’re doing these three things with all of your clients? This guide shows you how!